PRIVACY NOTICE

What is a Privacy Notice?

Under the General Data Protection Regulations (GDPR) 2018, you are entitled to understand exactly how your personal information will be obtained, used and managed. At Matt Rowland solicitors we take your privacy very seriously and as our client you can be assured that we will only ever use your personal information for the purpose of providing legal services in line with your instructions.

We may also use your data for analysis to help us improve our practice and in compliance with professional obligations / regulatory requirements.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data
• How long do we store your Information?
• What are your data protection rights?
• Privacy policies of other website
• Steps to take if you are unhappy
• How to contact us
• How to contact the appropriate authorities

 

What data do we collect?

Our Company collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Personal details of a nominated next of kin (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Make an online enquiry
• Instruct our firm and provide us with information voluntarily
• Voluntarily complete a customer survey or provide feedback on any of our message boards or blogs.
• Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from social media sources such as:

• Facebook
• Twitter
• Linkedin

  

How will we use your data?

Our Company collects your data so that we can:

• Process your order and manage your claim with us
• Contact you on the progression of your claim

 

How do we store your data?

We take the security of your information very seriously and we have ensured that appropriate measures and safeguards are in place to provide unauthorised access to your information.

How long do we store your information?

We will only ever store your information for as long as is reasonably required to conclude your case and thereafter to comply with professional and regulatory requirements. In the vast majority of cases there will be no need to store your information beyond the 6-year period following conclusion of your claim. In case of children the 6 years will run from their 18th birthday. We will only retain your contact data longer if you chose to agree and this will only be so that we can let you know of any new products or services that we may offer in the future

  

What are your data protection rights?

At Matt Rowland Solicitors Limited, we would like to make sure you are fully aware of all of your data protection rights. As a client you have

The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete any information you believe to be incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer any data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at our email on enquiries@mattrowlandsolicitors.co.uk or alternatively write to us using our address on the Contact page.

Privacy policies of other websites

Our website may contain links to other websites. It is important to note that our privacy policy applies only to our website. Therefore if you click on a link to another website, you should read their privacy policy as this privacy policy does not cover any external site

Steps to take if you are unhappy

In the first instance we would ask that you contact our office and report the issue to the Compliance Officer. We will aim to respond with 28 working days of receiving your query. When you contact us, we as that you also provide enclose

1. A Photo ID
2. Proof of address in the last 3 months

Note that we will not be able to respond without the identity verification documents.

If you remain dissatisfied with our response, you are also able to complain directly to the Information Commissioners Office by visiting http://ico.org.uk/concerns or by calling them on 0303 123 1113.